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FAQ
What are the Requirements to Apply?
Income must equal 3 times or more of the total monthly rent. All applicants must pass credit, background, and rental history screening.
What are the Lease Terms?
We offer 7-to-15-month lease terms.
What is the Security Deposit?
The security deposit is 1 month's rent with approved credit, and 2 month's rent with conditional credit screenings. We are proud to partner with Jetty to meet your deposit requirement in small monthly or one-time payments. To learn more, please visit www.jetty.com.
Is the Community Pet Friendly?
We do allow 2 pets per household and require vaccination records and a picture of your pet through petscreening.com. A non-refundable pet fee of $500 is required for the 1st pet, and $250 for the 2nd pet. Pet rent is $35 per pet, per month. Restricted breeds include Akita, American Bull Dog, American Pit Bull Terrier, American Terrier, Staffordshire Terrier, Briard, Borzoi Hounds, Bull Mastiff, Bull Terrier, Cone Corso, Chow, Dogo, Irish Wolf Hound, Komondor, Neapolitan Mastiff, Pit Bull, Rottweiler, Scottish Deerhound, Stafford Terrier, Presa Canarios, Tosa lnu, WolfDog Hybrid, German Shepherd.
Is Renters Insurance Required?
Renters Insurance is required through the entire term of the lease.
Are the Utilities Included?
The utilities are not included. The water/sewer is billed monthly and is based on the square footage/occupants and is paid along with your monthly rent payment. ·Residents must put electricity under their name and pay the power company directly.
Who is the Cable/Internet/Phone Provider?
AT&T is the provider for the cable/internet/phone.
Do you have Storage?
No, there is no additional storage available.
Do you have a Parking Garages?
No, the resident parking is off the street and is first come, first serve. There are private garages available to rent.
Can I Store a Boat/Jet Skis/Trailer/Pod?
We do not allow boats, jet skis, trailers, pods, etc., to be stored on the property.
What’s your smoking policy?
We are a smoke free community. Smoking of any kind is not permitted on property, even with a medical card.
Is there 24-Hour Maintenance?
There is a member of maintenance on call 24/7 for maintenance emergencies.
When Is My Rent Due?
Rent is due on the 1st of every month; however, we accept rent until the 3rd with no late fees.
When is Rent Considered Late?
Rent is considered late on the 4th day of the month and anytime after. There is a late fee charged to the account of 10% of the monthly gross rent if paid after the 3rd. If late, rent must be paid with certified funds in the form of a cashier's check or money order brought to the leasing office, with late fees included.
How Do I Pay My Rent?
There are several ways that you can pay your rent –
Pay with a personal check, cashier’s check, or money order in the Leasing Office.
Pay with a check online through our online resident portal. *This option does NOT cost a convenience fee.
Pay with a credit or debit card online through our online resident portal *This option does cost a convenience fee.
What Is a Resident Portal?
The property website allows residents to setup an account to submit service requests, pay their rent, and sign up for the fitness center. The portal can be found on our website, www.stellaremeraldhills.com and by clicking on “Residents” in the menu.
How do I contact the leasing office?
Our leasing office can be reached by SMS at (954) 787-6936, by phone at (954) 686-4220, or by email at leasing1@stellaremeraldhills.com.
